Trust & Safety

Avelune is an anonymous peer support community built around mental health. We're committed to keeping it safe, supportive, and free from harm. That means enforcing clear community guidelines, reviewing reports promptly, and acting decisively when content or behaviour crosses a line.

What's welcome:

• Sharing your experiences with mental health honestly
• Asking for support or offering it to others
• Discussing coping strategies and wellness practices
• Respectful disagreement and different perspectives

What's not allowed:

• Content that promotes or glorifies self-harm or suicide (we follow safe messaging guidelines)
• Harassment, threats, or targeted abuse of any user
• Sharing personal information of others without their consent
• Spam, advertising, or promotional content
• Impersonating other users or real individuals
• Content involving minors in any harmful context

If you or someone you know is in crisis, trained support is available right now:

The Resources page has a full directory of crisis lines and support services.

Users can flag posts, comments, messages, and community content using the flag button on any piece of content. Reports go to our moderation team. We aim to review reports within 24 hours.

Accounts that repeatedly violate our guidelines are suspended temporarily. Serious or repeated violations result in a permanent ban.

If you believe someone is in immediate danger, please contact local emergency services (911 in the US). Avelune does not have trained crisis counsellors and cannot guarantee response times for moderation.

For peer support in crisis moments, the resources listed above are staffed 24/7 by people trained to help.

We may take the following actions to enforce these policies:

• Hide or delete content that violates our guidelines
• Suspend accounts temporarily
• Permanently ban accounts

Serious violations — imminent harm, illegal content — are actioned immediately without warning. Repeated violations of any rule can result in a permanent ban.

To report a moderation decision, appeal an action, or raise a concern, use the in-app Feedback form. We review every submission.