Terms of Service

You must be at least 13 years old to use Avelune. By creating an account you confirm that you meet this requirement. If you are under 18, please use Avelune only with parental awareness.

If you are under 18, you confirm that you have read these Terms and understand them. A parent or guardian who allows a minor to use Avelune agrees to these Terms on the minor's behalf.

You are responsible for maintaining the security of your account and for all activity under it. You must provide a valid email address and keep it up to date. You may not create multiple accounts to evade a suspension or ban.

You may delete your account at any time from Settings → Account → Delete account. Deletion is permanent and irreversible.

Avelune exists to provide a safe space for peer support. You agree not to:

• Post content that is abusive, harassing, threatening, or discriminatory
• Share content that promotes or glorifies self-harm or suicide
• Impersonate another person or claim to be a mental health professional when you are not
• Post spam, advertisements, or unsolicited promotions
• Share explicit sexual content
• Post private information about another person without their consent (doxxing)
• Attempt to bypass the platform's security measures or rate limits
• Use the Service for any unlawful purpose

Violations may result in content removal, account suspension, or a permanent ban, at our discretion. Serious violations involving imminent harm may be reported to relevant authorities.

Our full community guidelines, reporting process, and account action policies are described on the Trust & Safety page.

You are solely responsible for what you post, send or share on Avelune, including posts, replies, messages, images and profile details, and for the consequences of sharing it. Content on Avelune is written by its members, not by Avelune, and reflects the views of the person who wrote it. Avelune is not the publisher or speaker of content posted by members.

We do not review content before it appears and cannot guarantee that everything that breaks these Terms will be found or removed. We may remove or restrict any content at our discretion, but we are not obliged to, and leaving content up does not mean we agree with it or have checked it.

You retain ownership of the content you post on Avelune. By posting, you grant us a limited, non-exclusive, royalty-free license to store and display your content to other users of the Service, solely for the purpose of operating Avelune. This includes showing a sample of recent posts (by username only) on our public preview page at avelune.app/explore unless you opt out under Settings → Privacy.

We do not claim ownership of your content and will not sell it. When you delete your content or account, this license ends.

Avelune is designed for anonymity. Your username is displayed to other users but your email address is not. Do not include identifying information in your posts, username, or profile if you wish to remain anonymous — we cannot automatically detect or remove it.

Anonymous does not mean consequence-free. All content is still subject to these Terms and community moderation.

Avelune provides peer support only. Nothing on this platform constitutes medical, psychiatric, or psychological advice. We strongly encourage anyone experiencing a mental health crisis, or who has concerns about their mental health, to consult a qualified healthcare professional.

Members, listeners and moderators are volunteers, not professionals. Anything another member tells you is their own experience or opinion, and you decide for yourself whether to act on it. Conversations here can touch on difficult subjects, and you may come across content you find upsetting. You use Avelune knowing this.

Crisis resources are available at any time within the app via the crisis line strip at the top of the page and the Resources page.

You are responsible for how you interact with other members. We do not check who members are, how old they are, or whether what they say about themselves is true. If you choose to share personal details, meet someone, or move a conversation to another app or service, you do so at your own risk, and Avelune is not responsible for what happens there.

Any dispute you have with another member is between you and that member. To the maximum extent permitted by law, you release Avelune and its operators from claims arising out of such disputes or out of content posted by other members. Please still report anything that worries you: we want to know, and we act on reports.

We reserve the right to remove any content that violates these Terms and to suspend or terminate accounts. We are not obligated to provide advance notice before taking action, though we will aim to communicate the reason when possible.

You may report content or users using the in-app report tools. We take all reports seriously and review them as promptly as we can.

If you think we got a moderation decision wrong, you can tell us and we will look again. Use Feedback, in the More menu, and say what was removed or actioned and why you disagree. It is read, and we will tell you the outcome.

You can complain the same way if you reported something and nothing appeared to happen, if you think content that breaks these Terms is still up, or if you believe we have not handled your report properly. You do not need to use any particular wording.

We aim to acknowledge complaints within a few days. Avelune is run by one person, with a few member volunteers helping (see who helps), so we would rather tell you that plainly than promise a response time we cannot keep.

Avelune is provided "as is" and "as available" without warranties of any kind, whether express or implied, including any implied warranties of fitness for a particular purpose. We do not guarantee that the Service will be uninterrupted, error-free, or secure, that content on it is accurate, helpful or safe, or that moderation, safety tools or crisis features will catch every problem or work at every moment. Use the Service at your own risk.

To the maximum extent permitted by law, Avelune and its operators shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including damages resulting from content posted by other users, the conduct of other users on or off the Service, or any decision you make based on something you read here.

Avelune is free to use. To the maximum extent permitted by law, the total liability of Avelune and its operators for any claim relating to the Service is limited to the greater of the amount you have paid us in the 12 months before the claim (if any) and 50 US dollars.

Nothing in these Terms limits liability that cannot be limited under the law that applies to you, such as liability for death or personal injury caused by negligence where that protection exists, or any rights you have as a consumer that cannot be waived.

To the extent permitted by law, you agree to cover any losses, costs or claims (including reasonable legal fees) that Avelune or its operators face because of content you posted, your breach of these Terms, or your violation of anyone else's rights.

Please tell us first. Before bringing any legal claim against Avelune or its operators, you agree to send us a description of the problem through Feedback and give us 30 days to try to resolve it.

To the extent permitted by law, any claim relating to Avelune must be brought within one year of when it arose, and only on an individual basis, not as part of a class or representative action.

You can stop using Avelune and delete your account at any time. We may suspend or end your access at any time, including if we believe you have broken these Terms or to protect other members. Sections 4, 8 and 11 to 16 continue to apply after your account ends.

These Terms, together with the Privacy Policy and the Trust & Safety page, are the whole agreement between you and Avelune about the Service. If any part of these Terms is found to be unenforceable, the rest stays in effect. If we do not enforce a part of these Terms straight away, we have not given up the right to enforce it later. You may not transfer your account or these Terms to anyone else.

We may update these Terms from time to time. When we do, we will update the "last updated" date above. Continued use of Avelune after changes are posted constitutes acceptance. For significant changes we will post an in-app notice.

Questions about these Terms? Send them through Feedback.